Frequently Asked Question

How do I place an order?

Simply choose your item, select your preferred size, color, or style, add it to your cart, and complete checkout.

Can I cancel or change my order?

Yes, orders can be cancelled or changed within 12 hours of purchase, as long as they have not been processed or shipped. Please contact us at support@nivesia.com.

How do I know if an item will fit my space?

Each product page lists the item's dimensions. We recommend measuring your space before ordering. If you're unsure, contact us and we'll be happy to help

Will the color look exactly like the photos?

We photograph our products as accurately as possible, but colors may look slightly different depending on your screen and lighting.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 7–12 business days.

Do you ship internationally?

Currently, we only ship within the United States.

How can I track my order?

Once your order ships, you will receive an email with your tracking number.

What is your return policy?

We offer a 30-day return policy. Items must be unused and returned in their original packaging with all parts included.

How long does a refund take?

Once your return is received and approved, refunds are issued within 5–10 business days to your original payment method.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos, and we will send a replacement or issue a full refund.

What payment methods do you accept?

We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways.

How can I contact you?

You can reach us at support@nivesia.com or +1 (609) 610-2165, Monday to Friday, 9:00 AM – 5:00 PM (EST).

Company Information

Company name: Nivesia
Business Address: 509 Willowhurst Pl, Louisville, KY 40223, United States
Business email: support@nivesia.com
Phone: +1 (609) 610-2165

Customer Service

Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Email: support@nivesia.com
Phone: +1 (609) 610-2165

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.