Refund policy

At Nivesia, we want every piece to feel right in your home. If you are not completely satisfied with your purchase, we're here to help.

Customer Service

Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Email: support@nivesia.com
Phone: +1 (609) 610-2165

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused, undamaged, and not assembled, installed, or mounted
In the same condition that you received it
In the original packaging with all parts and accessories included
Accompanied by a receipt or proof of purchase

Non-Returnable Items

Gift cards
Personalized or custom-made items
Items marked as Final Sale
Items that have been used, assembled, or damaged after delivery

How to Start a Return

To start a return, please contact us at support@nivesia.com with your order number and the reason for your return. Our team will provide you with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, broken, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible. We will offer a free replacement or a full refund.

Return Shipping

If the item is damaged, defective, or incorrect, we will cover the return shipping cost. For all other returns, customers are responsible for return shipping costs. Please pack fragile items securely, as we cannot accept returns that arrive damaged due to poor packaging.

Restocking Fees

We do not charge any restocking fees.

Exchanges

The fastest way to get a different size, color, or style is to return the item you have and, once the return is accepted, place a new order for the item you want.

Order Cancellation

Orders can be cancelled within 12 hours of purchase, as long as the order has not yet been processed or shipped. To cancel, contact us at support@nivesia.com with your order number.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about returns or refunds, please contact us at support@nivesia.com.

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