Shipping policy

Thank you for shopping with Nivesia. We are committed to delivering your order accurately, in good condition, and on time.

Company Information

Company name: Nivesia
Business Address: 509 Willowhurst Pl, Louisville, KY 40223, United States
Business email: support@nivesia.com
Phone: +1 (609) 610-2165

Customer Service

Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Email: support@nivesia.com
Phone: +1 (609) 610-2165

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.

Shipping Locations

We currently ship to all addresses within the United States. We do not ship internationally at this time.

Shipping Cost

We offer free standard shipping on all orders within the United States.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Once your order has been processed, delivery typically takes 7–12 business days.

  • Processing time: 1–3 business days
  • Delivery time: 7–12 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or peak holiday seasons.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package.

Incorrect Address

Please make sure your shipping address is correct at checkout. If you need to update your address, contact us within 12 hours of placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

Home decor items are carefully packed to protect them in transit. If your package is lost or arrives damaged, please contact us at support@nivesia.com with your order number and photos (if applicable). We will work with the carrier to resolve the issue and arrange a replacement or refund.

Contact Us

If you have any questions about shipping, please contact us at support@nivesia.com.